*, *::before, *::after { box-sizing: border-box; }

body.skyverge-help-body {
  margin: 0;
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: var(--skyverge-color-text, #0A1F33);
  background: var(--skyverge-color-background, #ffffff);
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}
a { color: inherit; text-decoration: none; }

.skyverge-help-header {
  position: sticky; top: 0; z-index: 50;
  background: #fff;
  border-bottom: 1px solid #E4E9EF;
}
.skyverge-help-header-inner {
  max-width: 1100px; margin: 0 auto; padding: 12px 20px;
  display: flex; align-items: center; gap: 16px; justify-content: space-between;
  flex-wrap: wrap;
}
.skyverge-help-header-search input[type="search"] {
  border: 1px solid #E4E9EF; border-radius: 999px; padding: 8px 16px; width: 220px; max-width: 40vw; font-family: inherit; font-size: 14px;
}
.skyverge-help-header-nav a { font-weight: 600; font-size: 14px; }

.skyverge-help-main { max-width: 1100px; margin: 0 auto; padding: 0 20px 60px; }

.skyverge-hero { text-align: center; padding: 56px 0 32px; }
.skyverge-hero h1 { font-size: 34px; font-weight: 700; margin: 0 0 8px; letter-spacing: -0.01em; }
.skyverge-hero p { color: #5B6B7C; font-size: 16px; margin: 0 0 28px; }
.skyverge-hero-search { display: flex; max-width: 560px; margin: 0 auto; border: 1px solid #E4E9EF; border-radius: 999px; padding: 4px; background: #fff; }
.skyverge-hero-search input { flex: 1; border: none; outline: none; padding: 12px 16px; border-radius: 999px; font-family: inherit; font-size: 15px; background: transparent; }
.skyverge-hero-search button { background: var(--skyverge-color-primary, #0B5FFF); color: #fff; border: none; border-radius: 999px; padding: 12px 22px; font-weight: 600; font-family: inherit; cursor: pointer; }
.skyverge-hero-search:focus-within { box-shadow: 0 4px 18px rgba(11,95,255,0.15); }

.skyverge-products { padding: 24px 0; }
.skyverge-products h2 { font-size: 20px; font-weight: 700; margin-bottom: 16px; text-align: center; }
.skyverge-product-grid { display: grid; grid-template-columns: 1fr; gap: 16px; }
@media (min-width: 640px) { .skyverge-product-grid { grid-template-columns: repeat(2, 1fr); } }
@media (min-width: 900px) { .skyverge-product-grid { grid-template-columns: repeat(3, 1fr); } }

.skyverge-product-card {
  display: block; background: #fff; border: 1px solid #E4E9EF; border-radius: 14px; padding: 20px;
  transition: box-shadow .15s ease, transform .15s ease;
}
.skyverge-product-card:hover { box-shadow: 0 8px 24px rgba(10,31,51,0.08); transform: translateY(-2px); }
.skyverge-product-card-icon { width: 40px; height: 40px; border-radius: 10px; margin-bottom: 12px; object-fit: cover; }
.skyverge-product-card-icon-fallback {
  display: flex; align-items: center; justify-content: center;
  background: var(--skyverge-color-secondary, #EAF3FF); color: var(--skyverge-color-primary, #0B5FFF);
  font-weight: 700; font-size: 18px;
}
.skyverge-product-card h3 { margin: 0 0 6px; font-size: 16px; font-weight: 600; }
.skyverge-product-card p { margin: 0; font-size: 13px; color: #5B6B7C; }

.skyverge-cta-band { margin-top: 48px; padding: 32px 0; border-top: 1px solid #E4E9EF; }
.skyverge-cta-band h2 { text-align: center; font-size: 20px; font-weight: 700; margin-bottom: 20px; }
.skyverge-cta-options { display: grid; grid-template-columns: 1fr; gap: 16px; }
@media (min-width: 640px) { .skyverge-cta-options { grid-template-columns: repeat(2, 1fr); } }
.skyverge-cta-card { background: var(--skyverge-color-secondary, #EAF3FF); border-radius: 14px; padding: 22px; text-align: center; }
.skyverge-cta-card h3 { margin: 0 0 8px; font-size: 16px; }
.skyverge-cta-card p { margin: 0 0 14px; font-size: 13px; color: #5B6B7C; }
.skyverge-cta-note { text-align: center; font-size: 12px; color: #9AA7B4; margin-top: 12px; }

.skyverge-btn { display: inline-block; border-radius: 8px; padding: 10px 18px; font-weight: 600; font-size: 14px; font-family: inherit; cursor: pointer; border: none; }
.skyverge-btn-primary { background: var(--skyverge-color-primary, #0B5FFF); color: #fff; }
.skyverge-btn-secondary { background: #fff; color: var(--skyverge-color-primary, #0B5FFF); border: 1px solid var(--skyverge-color-primary, #0B5FFF); }
.skyverge-btn-outline { background: #fff; border: 1px solid #E4E9EF; margin-right: 8px; }

.skyverge-breadcrumb { font-size: 13px; color: #5B6B7C; margin: 20px 0; }
.skyverge-breadcrumb a { color: #5B6B7C; }
.skyverge-breadcrumb a:hover { color: var(--skyverge-color-primary, #0B5FFF); }
.skyverge-breadcrumb-sep { margin: 0 6px; }

.skyverge-article { max-width: 700px; margin: 0 auto; padding: 20px 0 40px; }
.skyverge-article h1 { font-size: 28px; font-weight: 700; margin: 0 0 8px; }
.skyverge-article-meta { color: #9AA7B4; font-size: 13px; margin: 0 0 24px; }
.skyverge-article-content { font-size: 16px; line-height: 1.7; }
.skyverge-article-content img { max-width: 100%; height: auto; border-radius: 10px; }
.skyverge-article-feedback { margin-top: 40px; padding-top: 24px; border-top: 1px solid #E4E9EF; }

.skyverge-topic-logo { max-height: 56px; margin-bottom: 12px; }
.skyverge-topic-description { color: #5B6B7C; }
.skyverge-topic-search input { width: 100%; max-width: 480px; border: 1px solid #E4E9EF; border-radius: 999px; padding: 10px 16px; font-family: inherit; margin: 16px 0 28px; }

.skyverge-kb-list { display: grid; grid-template-columns: 1fr; gap: 14px; margin-top: 16px; }
@media (min-width: 640px) { .skyverge-kb-list { grid-template-columns: repeat(2, 1fr); } }
.skyverge-kb-card { display: block; background: #fff; border: 1px solid #E4E9EF; border-radius: 12px; padding: 18px; }
.skyverge-kb-card:hover { box-shadow: 0 6px 18px rgba(10,31,51,0.06); }
.skyverge-kb-card h3 { margin: 0 0 6px; font-size: 15px; font-weight: 600; }
.skyverge-kb-card p { margin: 0; font-size: 13px; color: #5B6B7C; }
.skyverge-kb-card-type { font-size: 11px; text-transform: uppercase; letter-spacing: .06em; color: var(--skyverge-color-accent, #0FB8D4); font-weight: 700; display: block; margin-bottom: 4px; }

.skyverge-empty-state { text-align: center; color: #9AA7B4; padding: 40px 0; }

.skyverge-help-footer { border-top: 1px solid #E4E9EF; margin-top: 40px; }
.skyverge-help-footer-inner { max-width: 1100px; margin: 0 auto; padding: 28px 20px; display: flex; flex-direction: column; align-items: center; gap: 10px; }
.skyverge-help-footer-copy { font-size: 12px; color: #9AA7B4; margin: 0; }

.skyverge-form-error { background: #FEECEC; color: #9B1C1C; border-radius: 8px; padding: 12px 16px; font-size: 14px; }
.skyverge-form-success { background: #E7F9F0; color: #0C6B3D; border-radius: 8px; padding: 12px 16px; font-size: 14px; }

.skyverge-ticket-topic-picker { display: flex; gap: 12px; flex-wrap: wrap; margin: 20px 0; padding: 16px; background: #F7F9FB; border-radius: 12px; }
.skyverge-ticket-topic-picker label { display: flex; flex-direction: column; font-size: 13px; font-weight: 600; gap: 4px; }
.skyverge-ticket-topic-picker select { border: 1px solid #E4E9EF; border-radius: 8px; padding: 8px; font-family: inherit; }

.skyverge-ticket-form { max-width: 560px; }
.skyverge-ticket-form label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 4px; }
.skyverge-ticket-form input[type="text"], .skyverge-ticket-form input[type="email"], .skyverge-ticket-form textarea, .skyverge-ticket-form select {
  width: 100%; border: 1px solid #E4E9EF; border-radius: 8px; padding: 10px 12px; font-family: inherit; font-size: 14px;
}

.skyverge-ticket-meta { color: #5B6B7C; font-size: 13px; margin-bottom: 24px; }
.skyverge-ticket-thread { display: flex; flex-direction: column; gap: 12px; margin-bottom: 24px; }
.skyverge-ticket-message { border-radius: 12px; padding: 14px 16px; max-width: 80%; }
.skyverge-ticket-message--customer { background: var(--skyverge-color-secondary, #EAF3FF); align-self: flex-end; }
.skyverge-ticket-message--agent { background: #F7F9FB; align-self: flex-start; }
.skyverge-ticket-message p { margin: 6px 0 4px; white-space: pre-wrap; }
.skyverge-ticket-message-time { font-size: 11px; color: #9AA7B4; }
.skyverge-ticket-reply-form { display: flex; flex-direction: column; gap: 10px; max-width: 560px; }
.skyverge-ticket-reply-form textarea { border: 1px solid #E4E9EF; border-radius: 8px; padding: 10px 12px; font-family: inherit; }
.skyverge-chat-status { background: #F7F9FB; border-radius: 12px; padding: 20px; margin: 20px 0; }
.skyverge-chat-status--offline { background: #FEECEC; }
.skyverge-chat-status--busy { background: #FFF8E5; }
.skyverge-chat-online-indicator { font-size: 14px; color: #0C6B3D; margin: 16px 0; }
.skyverge-chat-window { max-width: 560px; margin: 20px auto; }
.skyverge-chat-status-label { font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--skyverge-color-accent, #0FB8D4); font-weight: 700; }
/* Floating chat widget */
.skyverge-chat-widget { position: fixed; right: 20px; bottom: 20px; z-index: 999; font-family: 'Inter', -apple-system, sans-serif; }
.skyverge-chat-bubble {
  width: 58px; height: 58px; border-radius: 999px; border: none; cursor: pointer;
  background: var(--skyverge-color-primary, #0B5FFF); color: #fff; font-size: 24px;
  box-shadow: 0 8px 24px rgba(11,95,255,0.35); position: relative;
  display: flex; align-items: center; justify-content: center;
  transition: transform .15s ease;
}
.skyverge-chat-bubble:hover { transform: scale(1.05); }
.skyverge-chat-bubble--active { background: var(--skyverge-color-secondary, #EAF3FF); color: var(--skyverge-color-primary, #0B5FFF); }
.skyverge-chat-bubble-dot {
  position: absolute; top: 2px; right: 2px; width: 12px; height: 12px; border-radius: 999px;
  border: 2px solid #fff; background: #9AA7B4;
}
.skyverge-chat-bubble-dot--available { background: #22C55E; }
.skyverge-chat-bubble-dot--busy { background: #F59E0B; }
.skyverge-chat-bubble-dot--offline { background: #9AA7B4; }

.skyverge-chat-panel {
  position: fixed; right: 20px; bottom: 90px; width: 360px; max-width: calc(100vw - 40px);
  height: 500px; max-height: 70vh; background: #fff; border-radius: 16px;
  box-shadow: 0 20px 60px rgba(10,31,51,0.2); display: flex; flex-direction: column; overflow: hidden;
  border: 1px solid #E4E9EF;
}
@media (max-width: 480px) {
  .skyverge-chat-panel { right: 10px; bottom: 84px; width: calc(100vw - 20px); height: 65vh; }
}
.skyverge-chat-panel-header {
  background: var(--skyverge-color-primary, #0B5FFF); color: #fff; padding: 14px 16px;
  display: flex; justify-content: space-between; align-items: center; font-weight: 600; font-size: 14px;
}
.skyverge-chat-panel-header button {
  background: none; border: none; color: #fff; font-size: 22px; cursor: pointer; line-height: 1; padding: 0;
}
.skyverge-chat-panel-body { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; }

.skyverge-chat-widget-status { border-radius: 10px; padding: 12px 14px; margin-bottom: 14px; font-size: 13px; }
.skyverge-chat-widget-status--offline { background: #FEECEC; color: #9B1C1C; }
.skyverge-chat-widget-status--busy { background: #FFF8E5; color: #92620A; }
.skyverge-chat-widget-status--online { background: #E7F9F0; color: #0C6B3D; padding: 8px 12px; border-radius: 999px; display: inline-block; margin-bottom: 14px; font-weight: 600; }
.skyverge-chat-widget-status strong { display: block; margin-bottom: 4px; }
.skyverge-chat-widget-status p { margin: 0 0 10px; }

.skyverge-chat-widget-form { display: flex; flex-direction: column; gap: 10px; }
.skyverge-chat-widget-form label { font-size: 12px; font-weight: 600; color: #5B6B7C; display: flex; flex-direction: column; gap: 4px; }
.skyverge-chat-widget-form input, .skyverge-chat-widget-form textarea {
  border: 1px solid #E4E9EF; border-radius: 8px; padding: 9px 11px; font-family: inherit; font-size: 14px; font-weight: 400; color: #0A1F33;
}

.skyverge-chat-widget-thread { flex: 1; overflow-y: auto; display: flex; flex-direction: column; gap: 8px; margin-bottom: 10px; }
.skyverge-chat-widget-message { max-width: 85%; border-radius: 12px; padding: 8px 12px; font-size: 13px; }
.skyverge-chat-widget-message strong { display: block; font-size: 11px; color: #5B6B7C; margin-bottom: 2px; }
.skyverge-chat-widget-message p { margin: 0; white-space: pre-wrap; }
.skyverge-chat-widget-message--customer { background: var(--skyverge-color-primary, #0B5FFF); color: #fff; align-self: flex-end; }
.skyverge-chat-widget-message--customer strong { color: rgba(255,255,255,0.8); }
.skyverge-chat-widget-message--agent { background: #F7F9FB; align-self: flex-start; }
.skyverge-chat-widget-message--system { background: transparent; color: #9AA7B4; align-self: center; font-size: 11px; }

.skyverge-chat-widget-reply { display: flex; gap: 8px; border-top: 1px solid #E4E9EF; padding-top: 10px; }
.skyverge-chat-widget-reply textarea { flex: 1; resize: none; border: 1px solid #E4E9EF; border-radius: 8px; padding: 8px 10px; font-family: inherit; font-size: 13px; }
.skyverge-chat-widget-reply button {
  background: var(--skyverge-color-primary, #0B5FFF); color: #fff; border: none; border-radius: 8px; padding: 0 16px; font-weight: 600; cursor: pointer; font-family: inherit;
}

/* Redesigned ticket create page */
.skyverge-ticket-create { max-width: 640px; margin: 0 auto; padding: 20px 0 60px; }
.skyverge-ticket-create h1 { font-size: 26px; margin-bottom: 6px; }
.skyverge-ticket-create-intro { color: #5B6B7C; font-size: 14px; margin-bottom: 24px; }

.skyverge-ticket-step { background: #fff; border: 1px solid #E4E9EF; border-radius: 14px; padding: 24px; margin-bottom: 20px; }
.skyverge-ticket-step-label { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em; color: var(--skyverge-color-accent, #0FB8D4); margin-bottom: 8px; }
.skyverge-ticket-step h2 { font-size: 16px; margin: 0 0 16px; }

.skyverge-ticket-topic-picker { display: flex; gap: 12px; flex-wrap: wrap; margin: 0; padding: 0; background: none; border-radius: 0; }
.skyverge-ticket-topic-picker label { flex: 1; min-width: 140px; display: flex; flex-direction: column; font-size: 13px; font-weight: 600; gap: 4px; }
.skyverge-ticket-topic-picker select { border: 1px solid #E4E9EF; border-radius: 8px; padding: 10px; font-family: inherit; }

.skyverge-ticket-form { max-width: none; }
.skyverge-ticket-form label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 6px; color: #0A1F33; }
.skyverge-ticket-form p { margin-bottom: 16px; }
.skyverge-ticket-form input[type="text"], .skyverge-ticket-form input[type="email"], .skyverge-ticket-form textarea, .skyverge-ticket-form select {
  width: 100%; border: 1px solid #E4E9EF; border-radius: 8px; padding: 11px 13px; font-family: inherit; font-size: 14px;
}
.skyverge-ticket-form textarea { resize: vertical; min-height: 100px; }
.skyverge-ticket-form button[type="submit"] { width: 100%; padding: 13px; font-size: 15px; }